Yes, this is yet another coronavirus update. Sorry.
With events moving at a rapid pace we thought we’d better give an update on our stance on the coronavirus. In short, we are now working remotely and expect to be able to continue providing the same level of service.
The long version
Many of your websites perform critical business functions and, now more than ever, are likely to be your customers’ primary point of contact.
In the first instance, we want to reassure you that we have enacted our business continuity plan to ensure that you continue to receive the level of service and support that you have come to expect from us and that we will strive to keep your websites and emails available 24/7.
The vast majority of Ballyhoo’s business tools are cloud-based which means we are all able to work remotely. On a day-to-day basis not much will change, the exception being that our phone lines have been diverted so we may not be able to answer the phone as quickly as we’d like.
We request that for any enquiries or issues during this time you please email [email protected]. This will mean your message will be logged as a ticket and assigned to the right person for the job.
How technology can help
Your website may see increased traffic with more people working remotely or browsing the Internet if they are unable to do manual work. Please be assured that our hosting service has the ability to scale accordingly.
You can keep customers up-to-date on your own situation by regularly posting on your website’s blog or news page and by sending email campaigns.
We have already received enquiries on how to leverage new technology to find innovative workarounds, for example, to provide services virtually rather than face-to-face. If you are struggling please call or email and we will provide free consultancy and no-obligation quotes to help you negotiate these new waters to keep your business afloat.
Stay safe everyone, please reach out to us if you need to and we’ll do everything we can to help. We will keep our blog and main social channels up-to-date so please follow us for the latest news.
Support & Enquiries: [email protected]
Telephone: 0121 295 5352
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