Business Continuity

Ballyhoo is a small business and aims to make the very best of being a small business; we are able to respond quickly to changes in a fast moving industry and we can adapt to make use of new technologies as they emerge. Our size also allows us to maintain close contact with our customers to provide a personal service.

However, we are aware that there can be perceived down-sides to being a small company. In an effort to demonstrate our commitment to providing lasting business relationships, and perhaps allay any fears larger organisations may have when trading with us, we have produced this business continuity page to detail many of the steps we take to protect your interests.

Key Staff

In the event that any key members of the team are unable to work due to injury or death, a contingency plan will take effect to ensure that the business continues to operate and customer websites and other services are maintained.

We will endeavour to ensure there is no upheaval or loss of efficiency during this time.

Insurance

Ballyhoo Ltd’s business insurance policy provides full and sufficient coverage for Employer’s Liability, Public Liability and Professional Indemnity.

Technologies

Ballyhoo utilises a variety of popular, and frequently open-source, technologies to build and maintain our websites and services. These are commonly supported and, if you were ever to look to take your business elsewhere, we would expect you to have no difficulty in finding a developer proficient in their languages with sufficient hosting services.

For development we use the following languages:

• HTML 5
• CSS 3
• PHP 8.0
• Javascript (including JQuery)

Databases are built for use with MySQL, the world’s most popular open source database.

Professional email suite services are provided by Google Workspace, for which Ballyhoo is a certified reseller. High-volume mail requirements are fulfilled by third-party specialist services, including Campaign Monitor and Mailgun.

Backup Procedures

Hosting

Ballyhoo provides hosting services to our customers through servers maintained by Amazon Web Services. AWS are industry leaders in managed hosting solutions and provide a high level of support and customer service.

Websites hosted with Ballyhoo Ltd are monitored 24/7 and fully backed up to a remote location on a daily basis. All backups are stored for a 2 week retention period allowing us to revert to a previous version of the website at any point within this period if necessary.

For most projects, data is stored with “point-in-time” recovery meaning we can roll back or recover data to any moment in time within the last 2 week retention period

Our AWS servers also boast 100% network and infrastructure uptime guarantee.

Internal Data

In the Ballyhoo office we take advantage of cloud-computing and use the remote backup service, Google Drive. This service syncs with our team’s desktop and mobile devices and provides real-time storage of data. It also allows us to access data when we are out of the office and see previous document versions.

Source Control

All development is managed using Git, a distributed version control system, allowing multiple staff to work on projects simultaneously, keeping a full record of every change made to a project and allowing us to revert to older versions in an instant if required.

Data Access

Access to our data is limited to Ballyhoo staff only and, in accordance with the Data Protection Act 1998 as well as GDPR, is never disclosed to third parties without the prior consent of our customers. Customers can apply to us for access to their data and we will be happy to provide copies of their website or any other materials, including artwork, produced for their project.

If you have any questions about any of the information on this page please do not hesitate to contact us for further details.